Shipping Policy
Order Processing & Fulfillment
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Orders are packed and shipped out every other business day.
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In instances of extreme weather, holidays, or postal delays beyond our control, we may briefly hold shipments to ensure your order arrives safely and in pristine condition.
Tracking & Delivery
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Every order includes tracking details sent directly to your email upon fulfillment. Please refer to your tracking link for real-time carrier status and estimated delivery dates.
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While we are not responsible for carrier delays, lost packages, or theft, we stand behind our customers. If your package is lost, stolen, or arrives damaged, please reach out to us at contact@bigforkbrands.com with your order number and photos of any damage so we can help make it right.
Returns & Refund Policy
Satisfaction Guarantee
We stand behind the quality and flavor of every bottle we make. If you are not satisfied with your purchase, please contact us within 30 days of delivery at contact@bigforkbrands.com.
Returns & Exchanges
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Sauce Products: Due to food safety guidelines, opened or perishable food items cannot be returned directly to inventory. If there is an issue with your sauce order, please send photos and your order details to contact@bigforkbrands.com so we can issue a replacement or refund.
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Merchandise & Apparel: Unworn, unused merchandise in its original packaging may be returned or exchanged within 30 days of purchase. Customers are responsible for return shipping costs on standard exchanges unless the item arrived defective or damaged.
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Sale Items & Gift Cards: Clearance items and digital gift cards are non-refundable.
Refund Processing
Once an approved refund is processed, a credit will automatically be applied to your original payment method within a few business days.
Questions?
Have an issue with an order? Contact our support team:
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Email: contact@bigforkbrands.com
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Mailing Address: Big Fork Brands, 2629 W. Wilson Ave, Chicago, IL 60625